DEPOSITS: A deposit of 80% is required on all fitting orders. Special orders & supply only orders require full payment.

RETURNS: Grain and Groove can accept returned tiles/timber floors when they are full boxes and in resalable condition within 21 days from invoice. There is a 30% Restocking charge on all returns.

There are no returns on any Special Orders. There are no returns on adhesives & grouts & paints.

CANCELLATIONS: Cancellations of orders may be subject to a restocking fee.

DELIVERIES: All deliveries are to kerbside only & must be signed for by an authorised person.

If delivery is redirected or missed, an extra charge may occur. Drop area is at the

drivers discretion – flat surface suitable for lorry & pallet truck to manoeuvre

While we do our upmost to adhere to the agreed delivery date, delays outside our control can occur.

CHECK: It is the customers/tilers responsibility to check batch numbers if re-ordering tiles.. Grain & Groove are not held responsible if there is shade variation in different batches.

COLLECTIONS: Our warehouse is open Mon-Friday for collections. except between 1-2pm. All collections need to be requested 24 hours in advance to avoid delays.

DAMAGES: All damages/delivery errors must be reported at time of delivery/within 24 hours. We cannot accept any responsibility for damages/issues that have been reported thereafter.

Grain & Groove will not accept any responsibility for any damaged goods/ incorrect products/batches that have been fit.

Grain & Groove will not accept any responsibility for any tiles that have been fit with incorrect batch codes/ damaged. While we do the upmost to ensure the batches are the same – this is the responsibility of the customer & tiler to check these codes.

Supply & Fit Customers – Please note

DEPOSITS: A deposit of 80% is require prior to fitting.

BALANCE DUE: The balance is due on day of completion.

PREPERATION: All areas/rooms where the flooring is being fit must be cleared of all floor covering and furniture. Any removal required will be charged accordingly.

DAMAGES:

While we take the upmost care, Grain & Groove are not responsible for any damages that may incur when removing and refitting existing skirting boards.

We take no responsibility for any damages that may incur if furniture must be removed.

EXTRA CHARGES:

Floor levelling: If the sub floor is uneven there will be an extra charge for levelling the floor. The labour is charged at day rate. All levelling compound used will be invoiced for. The nature of levelling means that this is a cost that fluctuates depending on the condition on the subfloor.

Doors: Removal, cut and rehanging of doors may also be required during fitting process. This is charged at €45 plus vat per door.

PLEASE NOTE:

All new skirting boards that Grain and Groove fit are primed & ready for painting. Customers are responsible for decorating skirting boards.

Wall panelling/framing comes un-primed & un-caulked. If you would like us to put you in touch of a painter/decorator, please ask us!

Terms & Conditions

1. Definitions

1.1 The ‘Company’ means Grain & Groove Limited with its registered office at Beechmount Home Park, Navan, Co. Meath, Ireland.

1.2 The ‘Customer’ means the person or persons, firm, business, partnership, company or any other organisation.

1.3 The ‘Contract’ means any contract for sale of goods or supply of services by the Company to the Customer.

1.4 The ‘Contract Price’ shall mean the amount payable by the customer under the terms of the Contract.

1.5 The ‘Goods’ mean any goods forming the subject of this contract including parts and components of or materials incorporated in them.

1.6 The ‘Premises’ means the address of the Customer, as detailed in the Contract, or any other premises or building agreed by the Company where the goods are to be delivered.

1.7 ‘Special Order’ means any order requiring customisation.

1.8 ‘Site’ means the place of delivery requested by the customer.

2. Quotations

2.1 All quotations by the Company are subject to acceptance within 7 days. The Company reserves the right to withdraw a quotation at any time before it has been accepted by the Customer. No quotation by the Company shall constitute an offer to supply goods or supply of services.

2.2 Verbal quotations for stock availability and current price are correct at the time given by the Company, but unless confirmation of an order by the Customer is given immediately, and deposit is placed at this time, the Company cannot guarantee stock availability or price.

2.3 Quotations are only valid in writing & when signed by authorised personnel only, or in the form of official company paperwork (invoice, quotation, pro-forma etc).

2.4 A Contract exists when a deposit is placed on a quotation.

3 Contract Terms

3.1 A contract for the supply of goods by the Company to the Customer shall exist when an order has been placed by the customer and accepted by the Company and deposit has been paid in full.

3.2 This Contract contains the entire agreement between the parties & supersedes all previous agreements between the parties. No provisions, modifications, amendments, or variations of the Contract by the Customer shall apply unless they are in writing and are agreed and signed by or on behalf of the company. In such a case, these shall be deemed to be amendments to the contrast and shall not constitute a new Contract and the Customer shall confirm any such variation in writing as soon as requested by the company, but the company shall not be obliged to request or obtain such confirmation.

3.3. Where any variation to the goods is agreed by the Company, after the Contract date, the Company reserves the right to amend the Contract and/or the Contract price accordingly. Any typographical or clerical error or omission in any quotation, pricelist, contract, order, acceptance, invoice, or any other document issued by the company shall be subject to correction without any liability on the part of the Company at whatever time and whenever such a correction shall be necessary.

3.4 These terms and conditions shall apply to every contract. The company shall not be bound by any terms & conditions which may be inconsistent with these terms.

4 Lead Times

4.1 Special order lead times are a minimum of 6-12 weeks from the date of deposit placed.

4.2 Any lead times given are approximate only and while normally correct, are subject to change without notice.

4.3 The Company is not responsible for any losses incurred by the customer a result of the late or non-supply of goods.

5 Delivery

5.1 Adequate labour etc. must be provided by the customer for unloading.

5.2 Goods are delivered to kerbside only. Drop area is at drivers discretion.

5.3 The Company can refuse delivery to Site if it is deemed dangerous to the driver or vehicle.

5.4 It is the responsibility of the Customer or their agents to be present at the time of delivery and to check that the correct quantity and product has been delivered. A proof of delivery docket must be signed by the Customer or somebody representing them.

5.5 The Company has no responsibility or liability for the unloading of goods on site and for the storage and security of such goods.

5.6 When delivering to site the Company’s drivers can refuse delivery in the absence of a signature for receipt from an authorized person as proof of delivery.

5.7 Any period or date of dispatch quoted is an estimate only and the Company shall not be liable for any loss or damage arising directly or indirectly from delay in dispatch or delivery.

5.8 Risk in the goods shall pass to the Customer when the Customer or its agent takes delivery of the goods.

5.9 The Company cannot be held responsible for non-delivery caused by the existence or apprehension of war, acts of terrorism, declared or undeclared hostilities, quarantine, riots, strike or pandemics.

5.10 All deliveries have a charge and it is solely at the Company’s discretion whether to pass on this charge or not.

5.11 A 30% handling fee will be charged on all returned goods. Excluded from this charge is the pick-up fee, which is non negotiable.

5.12 It is understood that the Customer shall bear all delivery costs and all further costs incurred by failure of the Customer to accept delivery.

5.13 Delivery in instalments should be treated separately and each delivery is a separate Contract.

5.14 Goods described in the Contract will not be delivered unless paid for in full and said monies are in the Company’s bank account.

6 Price

6.1 The Price will be the agreed amount for goods or services made by the Company with the Customer in writing, or as per the Company’s price list on the date of dispatch.

6.2 The price is as set out in a Pro-Forma Invoice on order. Prices may vary from date of quotation to date of dispatch.

6.3 The price list is not an offer. The Company may choose to reject any order. The Company is not bound by an order until an official acknowledgement letter or dispatch document has been raised on its official forms.

6.4 If goods are not paid for the Company reserve the right to enter the Customer’s premises to retrieve the goods even if they have been laid.

6.5 If a customer fails to pay for goods or stops payment, the company has the right to claim legal fees and any other costs as a result of the Customer’s failure to pay.

7 Payment

7.1 Payment is accepted by Bank Transfer, Debit Card, Cash or Cheque. The Company reserves the right to refuse payment by a particular method if they so wish.

7.2 Credit Cards accepted only by prior agreement in writing by the management & may incur a surcharge.

7.3 An 80% deposit will be taken on all orders before work commences regardless of the total. The balance is to be paid prior to fitting or on delivery/collection of goods in the case of supply only.

7.4 Credit Card transactions are limited to a maximum amount of €5,000, if accepted in accordance with clause 7.2 above.

7.5 Debit Cards accepted are Laser Cards and Visa Debit Cards. All payments must be authorized electronically by the company’s in-store terminals.

7.6 Deposits / First Payments can only be accepted if the cardholder is present in the store. Second payments may be accepted on the phone subject to some additional terms and conditions.

7.7 Debit Card transactions are limited to a maximum amount of €5,000.

7.8 Cash payments are limited to a maximum amount of €10,000.

7.9 Cheques usually take five (5) business days to clear – the customer should ensure that the company gets payments, in time for clearance, before the payment is due.

7.10 Non or late payments incur 2% interest per month of delay.

7.11 Failure to pay in full or any monies deducted from the overall price must have written consent from the Company.

7.12 Further failure to pay negates the Customer’s warranty

8 General

8.1 Any claims arising from badly laid or incorrectly supplied floors by a third party are the responsibility of the Customer or their agents.

8.2 All orders accepted by the Company are subject to these terms and conditions. These terms and conditions will prevail if there is any inconsistency between them and any Customer’s conditions.

8.3 The Company excludes any liability for recommending floor fitters or individuals. Should there be any dispute as to the quality of the workmanship this is a matter between the Customer and the fitter not the Company.

8.5 The Company may at its discretion suspend or terminate the supply of any goods, if the Customer fails to make payment or defaults in any of its obligations under the Contract or any other agreement with the Company.

8.6 Any qualification or variation to these conditions in the Customer’s order or made otherwise by the Customer is excluded from the Contract unless expressly agreed by the Company in writing. Oral variations to these conditions have no effect.

8.7 The contract or its agreement shall be governed by Irish Law and the Customer consents to the exclusive jurisdiction of the Irish Courts in all matters regarding this contract except to the extent that the Company invokes the jurisdiction of the Courts of any other Country.

8.8 Wood should be stacked and spaces should be allowed every 5-8 boards to help air flow.

8.10 No goods will be accepted back after 21 days from delivery unless previously agreed with the Company in writing at the time of purchase. There is a no-return policy on wet goods such as glues, primers and lacquers. We cannot accept returns on special order items which include bespoke & custom made finishes/products, reduced to clear or discontinued items, promotional offers & goods are excluded from our return policy. They can not be returned, refunded or exchanged.

8.11 If goods are sold to a Business Customer that has not been paid and are delivered to a third party the Company still retain ownership. If the original purchaser becomes insolvent or applies for receivership the third party will become liable for the goods.

8.12 If for any reason the Customer wishes to cancel an already booked appointment he/she has, they are requested to do so by sending the Company a written notification by email or post no later than 2 working days before the booked date.

8.13 If the Customer has requested fitting be complete by the Customer’s own builder/contractor then said third party is responsible for all measuring, moisture testing and ensuring quantity of flooring requested is correct and inclusive of wastage requirements.

9 Samples

9.1 Each piece of wood is unique in grain and colour and therefore cannot be truly representative of a finished installation.

9.2 Each board is individual with variation in colour, grain structure and knot size.

9.3 Wood can patina and shade differently from batch to batch, surface finishes may vary also.

9.4 We cannot guarantee that a small sample will represent the overall appearance of a laid floor. A sample is for reference only and no rights may be claimed.

10 Claims

10.1 Any claim for non-delivery of any goods should be notified in writing by the Customer to the Company within 24 hours of the date of the Company’s invoice.

10.2 Any claim that the goods have been delivered damaged or not the correct quantity or do not comply with their description shall be notified by the Customer to the Company within 24 hours of delivery.

10.3 Verbal advice given by the Company is by no means a guarantee unless put in writing by the Company. Furthermore, the Company cannot be held responsible to hearsay.

10.4 The Company is not liable for any badly or incorrectly laid floors by a third party or any subsequent damage, liability or costs incurred from any independent arbitration arising from verbal or referred recommendations of floor installers given by the Company or any of its representatives.

10.5 Any alleged defect shall be notified by the Customer to the Company within 7 days of the delivery of the goods or in the case of any defect that is not reasonably apparent on inspection within 7 days of the defect coming to the Customer’s attention prior to installation or laying of flooring. In any event within 28 days of delivery.

10.6 If the Customer establishes that any goods are defective, the Company shall as its option replace with similar goods or repair any defective goods.

10.7 Where the Company is liable in accordance with these conditions in respect of only some or part of the goods, the contract will remain if full force and effect in respect of the other or other parts of the goods and no set-off or other claim shall be made by the Customer against or in respect of such other or parts of the goods.

11 Risk & Retention

11.1 All goods supplied by the Company remain its property until paid for.

11.2 The Company reserves the right of removal or disposal of all goods delivered to the Customer until paid for in full and the funds have cleared.

11.3 The goods will be kept separate & identifiable until the Company shall have received payment in full and all other obligations of the customer are met.

11.4 The Customer will not deface or remove the Company’s notices of ownership and Retention of Title affixed to goods until paid for.

11.5 If the Customer sells goods delivered by the Company before they are paid for it will do so as agent of the Company.

11.6 Notwithstanding the foregoing, risk in goods delivered by the Company and all liability to third parties in respect of the goods will pass to the Customer from the time when the customer has collected the goods, or when the Company has delivered them either to the Customer or to an independent carrier. The Customer will bear responsibility and risk for any loss arising from damage or theft of the Company’s goods however caused.

12 Wood Floor Installation and Completion

12.1 All flooring installation services will commence only after full payment for flooring material (if any) is cleared.

12.2 Any additional work, which does not appear in our quotation will be subject to an extra charge.

12.3 Installation of the Goods shall be undertaken by the Company strictly in accordance with the Contract and these terms and conditions.

12.4 The Customer must ensure all rooms are cleared prior to wood floor installation unless costed for. If rooms are not cleared, the Company takes no responsibility for damage that may occur to furniture, walls, doors etc as a result of the Fitter having to clear the rooms. The Fitter reserves the right to refuse to fit the floor due to the rooms not being cleared. There is a change of €35 per hour for clearing a Site that is not ready for fitting to commence on arrival.

12.5 The Company’s obligations under the Contract shall be completed when the Customer Signoffs the work. These terms and conditions shall apply once clause 3.1 is satisfied. If there are any disputes with the work carried out by the Fitter, the work must not be signed off. Signoff is at the Customer discretion. Any scratches and marks found in the floor that have been caused by the fitter will only be rectified if pointed out to the Fitter before the Customer has signed off the work. Any scratches notices after this time i.e the following day, will be assumed to be the fault of the Customer and will not be rectified.

12.6 Any changes to the original Contract will be agreed and signed off by the Customer before they are carried out. Any disputes after this Signoff will not be rectified.

12.7 Due to the cost of loading and landfill tax, carpets and old flooring that is uplifted in order for the new floor to be laid will not be removed by the fitter. Removal must be agreed by the Company before works commence and will incur an extra charge. All packaging is the responsibility of the customer. Disposal of waste relating to fitting is available at an extra cost.

12.8 It is the Customers responsibility to make sure the sub floor is in the correct condition to lay on. It is recommended a full survey of the floor is carried out by a qualified surveyor prior to wood floor installation. If a survey is not carried out the Company accepts no responsibility for any movement etc to the floor as a result of damp or uneven flooring.

12.9 There is a 15% wastage allowance on all parquet floorings and a 10% wastage allowance on all plank flooring.

12.10 Due to the variation of timber, if the Customer wants certain planks in certain areas, the Customer must remain on site at all time. Once floor fitting is complete and the Company’s fitters have left site, a charge will incur for changing boards at full day rate.

12.11 The company are not responsible for any damages that may incur when removing and refitting existing skirting boards or for any damages that may incur if furniture must be removed.

12.12 Floor levelling: If the sub floor is uneven there will be an extra charge for levelling the floor. The labour is charged at day rate. All levelling compound used will be invoiced for. The nature of levelling means that this is a cost that fluctuates depending on the condition on the subfloor. Doors: Removal, cut and rehanging of doors may also be required during fitting process. This is charged at €45 plus vat per door.

13 Severance

If any term, provision, clause or sub clause of this Contract shall be in whole or in part held to be unlawful void or unenforceable by a Court, that term, provision, clause or sub clause shall to the required extent be severed from & deemed not to form part of this Contract and the validity of the remainder of the Contract shall not be adversely affected.

14 Governing Law

This Contract shall be governed by the laws of Ireland and the Parties hereto submit to the adhesive jurisdiction of the Irish Courts.